- If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the PetCloud Online Insurance Claims form
- PetCloud must also be notified via email within 48 hours of the incident. Email: email@example.com with the Subject Header: Insurance Claim
- Once you have done this, you have 30 days to submit and finalise your claim.
- Claims Assessment and Investigation by our 3rd party insurer may take up to 30 days.
Note: Sitters are legally required to pay excess on the claim if approved by the insurer of $1,000.