What Insurance is my Pet Covered with during a stay?
PetCloud is Australia's most trusted pet sitting community. Be sure to use a Pet Sitter that puts you and your pets needs ahead of their own and covers...
Wed, 29 May, 2019 at 8:35 AM
How long will it take for my claim to be processed?
The length of process will vary depending on the severity of the case, the quality of documentation, the cooperation of the host and guest, and if there are...
Mon, 14 Oct, 2019 at 2:23 PM
How to make a claim
If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the PetCloud Online Insurance Claims form  PetCloud m...
Wed, 21 Aug, 2019 at 5:25 PM
Who is excluded from PetCloud's Insurance?
Commercially run Boarding Kennels Pet Sitters who have any criminal convictions in past 5 years (excluding traffic violations). Guest pets involved in...
Sun, 28 Jan, 2018 at 6:20 AM
What doesn't PetCloud's insurance cover?
Damage to the pet sitter's personal property (such as damage to the pet sitter’s home or vehicles) Damage to the pet owner's personal prope...
Thu, 25 Jan, 2018 at 2:51 PM
What services are covered by PetCloud's Insurance?
House Sitting (at the Pet Owner's home) Day care Pet sitting (at the Pet Sitter's home) Cat care Dog walking Transportation to and fr...
Thu, 25 Jan, 2018 at 2:56 PM
Who covers vet expenses if the pet gets sick with a pre-existing condition?
All Pet Owners heading overseas must set an account up with their local 24hr Vet along with an authorised spend limit in the event of the Pet Owner being ov...
Thu, 25 Jan, 2018 at 3:16 PM
Is there a time when insurance starts and stops?
There’s no pre-determined start and finish time (such as midnight for example) in line with the booking details however it would be useful if sitters and ow...
Thu, 25 Jan, 2018 at 3:58 PM
Is there an excess to pay if my claim is approved?
For Pet Owners? No. Note: Sitters are legally required to pay excess on the claim if approved by the insurer of $1,000.
Mon, 14 Oct, 2019 at 12:40 PM